Updated on Sep 26, 2021
1) ABOUT US AND HOW TO CONTACT US
voyrahotels.com is a website and mobile application (“Website”) operated by Voyra Hotels LLC, a limited liability company (”we”, “our” or “us”). We are a global online hotel marketplace.
To contact us, please email our customer service team at info@voyrahotel.com.
2) ABOUT THESE TERMS
Our website assists you in gathering travel information and determining the availability of Hotels and services. It also allows you to book hotels (“Hotels”) provided by third party suppliers (“Suppliers”). We also provide customer support services for bookings made on our website. These terms apply to these booking services.
When you book a Hotel, your booking is also subject to the relevant Supplier’s terms and conditions (for example, the hotel’s terms and conditions). These form a separate legal agreement between you and the Supplier. If there are inconsistencies, these terms apply.
Different terms (such as cancellation and change rights) apply to different Hotels and will be shown during booking. You should read them carefully.
By using our Website and/or completing a booking, you confirm that you accept these terms and any relevant Supplier terms.
You must have legal capacity to enter a contract and use this Website only for legitimate reservations.
If booking for multiple people, the lead name is responsible for:
- Providing accurate details
- Accepting terms on behalf of others
- Checking booking confirmations
- Paying all charges
We may update these terms at any time. Please check them regularly.
3) RULES WHEN USING OUR WEBSITE
WE MAY MAKE CHANGES
We may update our Website to reflect service or business changes.
WE MAY SUSPEND OR WITHDRAW
We may suspend or restrict access for operational reasons.
We are not liable for downtime caused by external factors such as:
- Internet issues
- Device failures
- Cyber attacks
You are responsible for:
- Your device and connection
- Ensuring users on your network comply with these terms
YOUR ACCOUNT DETAILS
You must provide accurate account information.
Keep login details confidential. We are not responsible for misuse due to your failure to secure them.
USE OF WEBSITE CONTENT
All intellectual property belongs to Voyra Hotels or licensors.
You may:
- Print/download for personal use
You may NOT:
- Modify materials
- Use content commercially without permission
THIRD-PARTY LINKS
We are not responsible for external websites linked on our platform.
USER-GENERATED CONTENT
We do not verify user content and are not responsible for it.
PROHIBITED USES
You must not:
- Break laws
- Commit fraud
- Upload harmful software
- Send spam
- Attempt unauthorized access
CONTENT STANDARDS
User contributions must:
- Be accurate and lawful
- Not be offensive, abusive, or illegal
- Not infringe rights or promote harmful behavior
CONTENT RIGHTS
By uploading content, you grant Voyra Hotels a worldwide, royalty-free license to use it.
SECURITY
You must not:
- Introduce viruses
- Attempt hacking or attacks
LINKING TO OUR WEBSITE
You may link to our homepage fairly and legally, without implying endorsement.
4) GENERAL BOOKING TERMS
DETAILS AND PRICE
You must provide accurate booking details.
We may cancel bookings if pricing errors are obvious.
BOOKING PROCESS
You will receive a confirmation email after booking.
We will assign a Voyra Hotels booking number.
PAYMENT AND CURRENCY
Payment terms vary by booking.
Currency exchange rates may vary depending on your provider.
Refunds are returned to the original payment method.
TRAVEL PREPARATIONS
You are responsible for:
- Passports, visas, vaccinations
- Travel insurance
- Checking travel restrictions
5) HOTEL TERMS
SUPPLIER TERMS
Your booking is also subject to the hotel’s own terms.
CHANGES & CANCELLATIONS
Policies vary by booking and will be shown before confirmation.
HOTEL RATINGS
Ratings are based on reviews, amenities, and pricing, and are indicative only.
6) PERSONAL INFORMATION
We use your data in accordance with our Privacy Policy available on voyrahotels.com.
7) LIABILITY
We are not liable for losses caused by:
- Incorrect details provided by you
- Failure to obtain travel documents
- Failure to comply with supplier terms
- Missed check-ins or delays
- External events (e.g. pandemics, disasters, government actions)
We provide services for personal use only and are not liable for business losses.
8) COMPLAINTS
For questions or complaints, contact:
info@voyrahotel.com
9) GOVERNING LAW
These terms are governed by the laws of Spain. Courts of Spain and Andalucia have jurisdiction, subject to your local consumer rights.
10) LANGUAGE
The English version prevails in case of inconsistencies.
11) GENERAL
These terms apply only between you and Voyra Hotels.
If any part is invalid, the rest remains enforceable.
Our official website address is: http://voyrahotel.com. We do not have any other websites, nor would we we communicate with you on any other sites/emails or social media profiles.
