VOYRA HOTELS PRIVACY POLICY
Updated on Sep 26, 2021
1) ABOUT US AND HOW TO CONTACT US
voyrahotels.com is a website and mobile application (“Website”) operated by Voyra Hotels, a global online hotel marketplace with its address at Global Online Hotel Marketplace Voyra Hotel – Carrer D’en Santcliment 08001 Barcelona Spain (NIF Business Trading Agency Number: B08268166) (”we”, “our” or “us”).
To contact us, please email our customer service team at info@voyrahotel.com.
2) ABOUT THESE TERMS
Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.
Voyra Hotels provides online travel services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.
Privacy
What kind of personal information does Voyra Hotels use?
When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
We may also receive information about you when you use certain social media services.
Why does Voyra Hotels collect, use and share your personal data?
Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
Customer service: We provide international customer service support. Sharing your details with our customer service allows for a quick response when you need us – including helping you find appropriate services and answering any questions you might have about your reservation.
Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other Voyra Hotels users choose a place to stay that suits them best.
Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings.
Marketing activities: We also use your information for marketing activities, as permitted by law. For example, when you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send newsletters by email. You can opt out at any time.
Other communications: There may be other times when we contact you by email, phone or message, including to respond to requests, remind you of incomplete bookings, request feedback, or provide support information.
Market research: We may invite you to take part in research. Any additional personal data will only be used with your consent.
Fraud detection and prevention: We may use personal data to detect and prevent fraud or illegal activity.
Improving our services: We use personal data for analytical purposes to improve our services and user experience.
How does Voyra Hotels share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The accommodation you booked: In order to complete your reservation, we transfer relevant booking details to the accommodation provider.
Service providers: We may use third-party providers for payment processing, customer support, analytics and marketing. These providers are bound by confidentiality obligations.
Authorities: We may disclose data when required by law.
Business partners: Where bookings are made through partners, data may be shared to manage the reservation and provide services.
How does Voyra Hotels use mobile devices?
We provide mobile apps and mobile-optimized websites. These process your data in a similar way as our main Website and may use location services.
How does Voyra Hotels use guest reviews and other information?
After your stay, you may be invited to submit a review. Reviews may be displayed on our Website, apps, social media or partner platforms.
Cookies
What is a cookie?
A cookie is a small amount of data placed in your browser or device.
Why are cookies used?
Cookies help remember your preferences and improve your browsing experience.
How are cookies used?
We use technical, functional, analytics and marketing cookies to operate and improve our Website and services.
How long do Voyra Hotels cookies stay active?
Cookie lifespans vary. You can delete cookies at any time through your browser.
How can you manage cookies?
You can manage cookie settings through your browser. Disabling cookies may affect Website functionality.
Security
What security procedures does Voyra Hotels use?
We implement appropriate technical and organisational measures to protect your data. Access is restricted to authorised personnel only.
Payment details are stored securely and only for as long as necessary.
Children
Our services are not directed at individuals under 18. If we receive such data, we will delete it.
Contact
How can you control your personal data?
You have the right to access, update or delete your personal data.
To make a request, email:
info@voyrahotel.com
We may retain certain information for legal or administrative purposes.
Who is responsible for your data?
Voyra Hotels is the data controller responsible for processing your personal data.
If you have any questions, please contact:
info@voyrahotel.com
Last updated, March 2021
